1. Acceptance of these Terms
These Terms & Conditions govern your use of the Veriquella Pure House website and, where incorporated into a quote or booking, the general conditions on which Veriquella Pure House Limited may provide cleaning services. By using the website, submitting an enquiry, accepting a quote or booking a service, you agree to these Terms to the extent applicable to you. If a written quote or service agreement contains specific conditions that conflict with these general Terms, the specific written conditions will prevail for that service.
2. Business details
The service provider is Veriquella Pure House Limited , a New Zealand company based at 10 Papanui Road, Merivale, Christchurch 8014, New Zealand . General contact information displayed on the site includes info@veriquellapurehouse.com and +64 3 595 2871. These details are presented as ordinary text on the website unless used in a permitted form action.
3. Website information
We aim to keep the website accurate and useful, but service descriptions, availability, indicative timeframes, photographs and other general information are not a binding quotation unless expressly stated. Cleaning needs differ between properties, and the final scope, price, timing and conditions may depend on the information you provide, an inspection, access requirements, property condition and any special hazards or requests. We may correct obvious errors or update website content without notice.
4. Enquiries and quotations
Submitting an enquiry does not by itself create a contract or guarantee availability. A contract for services is formed when we accept a booking or you accept a quotation in the manner stated in the quotation or correspondence. You are responsible for providing accurate information about the property, requested tasks, size, condition, access, parking, pets, fragile items, hazardous materials, biohazards, pest activity, utilities and other circumstances that may affect safety, duration or pricing.
5. Scope of cleaning services
We will perform the cleaning tasks agreed in the accepted scope using reasonable care and skill. Unless expressly included, a standard cleaning service may not cover specialist restoration, hazardous-material removal, pest treatment, mould remediation, high-risk work at height, external building work, repairs, moving extremely heavy items, specialist carpet treatment, or handling of dangerous, illegal or contaminated substances. Additional work requested on site may require a revised price, extra time or a separate booking.
6. Access and customer responsibilities
You must provide safe and timely access to the premises and any areas included in the service. You are responsible for arranging keys, access codes, building permissions, alarm instructions, parking access and any required authorisation from owners, landlords, body corporates or facility managers. Please secure valuables, confidential documents, medications, weapons, dangerous chemicals and fragile or irreplaceable items before the service. If safe access cannot be obtained, we may delay, reschedule or cancel affected work and reasonable charges may apply where permitted by law and the accepted booking terms.
7. Health and safety
We may refuse or stop work where conditions create an unreasonable risk to staff, customers, occupants or property. You must tell us in advance about known hazards, including exposed sharps, asbestos risk, structural instability, aggressive animals, unsafe electrical systems, biological contamination, serious mould, dangerous chemicals or other hazardous substances. We may require specialist remediation before ordinary cleaning can proceed. Nothing in these Terms requires any person to perform work that would breach applicable health and safety duties.
8. Products and equipment
Unless otherwise agreed, we may select ordinary professional cleaning products, tools and methods suitable for the agreed work. If you require particular products because of allergies, sensitivities, material restrictions or environmental preferences, you must tell us before the service and we will confirm whether the request can reasonably be accommodated. Customers who require us to use products or equipment they supply are responsible for ensuring they are safe, correctly labelled, suitable for the intended surface and used in accordance with manufacturer instructions.
9. Pricing and payment
Prices and payment timing are set out in the accepted quote, invoice or booking confirmation. Unless stated otherwise, quoted prices are based on the scope and information available when the quote is prepared. We may discuss a reasonable variation if the actual condition, size, access, requested work or time required materially differs from what was described. Taxes will be handled as required by New Zealand law. Overdue amounts may be handled in accordance with the agreed invoice terms and applicable law.
10. Cancellations and rescheduling
Cancellation and rescheduling conditions may be stated in the quote or booking confirmation. We ask customers to give reasonable notice because staff time and travel may already have been allocated. Where a specific cancellation fee is agreed, it will be applied only to the extent permitted by law and having regard to the circumstances. We may also need to reschedule due to illness, severe weather, safety concerns, access problems or events outside reasonable control, in which case we will endeavour to offer a practical alternative.
11. Service quality and issues
If you believe an agreed cleaning task has not been completed to the expected standard, please contact us promptly with sufficient detail to allow us to assess the issue. Where appropriate, we may offer to inspect the area or return to address a substantiated service issue. This process does not limit any mandatory rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.
12. Damage and fragile property
We take reasonable care when working at customer premises. You should identify fragile, unstable, valuable, antique, specialist or previously damaged items and surfaces before work begins. To the extent permitted by law, we are not responsible for deterioration caused by ordinary wear, inherent defects, unstable fittings, pre-existing damage, manufacturer defects, unsuitable prior treatments, or a customer's failure to disclose a material risk. Any exclusion or limitation in these Terms applies only to the extent legally permitted and does not exclude liability that cannot lawfully be excluded.
13. Consumer rights
Nothing in these Terms is intended to contract out of mandatory consumer protections where contracting out is not legally permitted. If you acquire services as a consumer in New Zealand, rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 may apply. If services are supplied for business purposes and the law permits parties to contract out of specified statutory guarantees, any such arrangement must be expressly agreed and satisfy applicable legal requirements; these general website Terms alone do not automatically create such an exclusion.
14. Website availability and security
We may maintain, change or temporarily suspend parts of the website for technical, security or operational reasons. We do not guarantee uninterrupted availability or that the site will be free from every defect. You must not attempt to interfere with the site, bypass security, introduce malicious code, scrape it in a way that causes unreasonable load, impersonate another person, or use the website for unlawful, deceptive, abusive or infringing purposes.
15. Intellectual property
Unless otherwise stated, the website's original text, layout, branding elements and locally supplied visual materials are owned by or licensed to us and are protected by applicable intellectual-property law. You may view and make ordinary personal use of the site for the purpose of considering or obtaining our services. You may not reproduce, republish, sell, systematically extract or create misleading derivative use of protected website content without permission, except where law expressly permits it.
16. Privacy
Personal information submitted through the website or in connection with a service is handled as described in our Privacy Policy. The Privacy Policy forms part of the information you should review before providing personal information. Our Cookie Policy separately explains browser storage and similar technologies used by the website.
17. Third-party rights and links
Any third-party names, marks or content remain the property of their respective owners. If links to third-party websites are present, they are provided for convenience and do not mean that we control or endorse all content or practices on those sites. Your dealings with third parties are governed by the terms and privacy notices that apply to those services.
18. Events outside reasonable control
Neither party will be responsible for delay or failure caused by events genuinely outside reasonable control to the extent the law allows, including natural disasters, severe weather, major transport disruption, government restrictions, widespread utility failure, serious public-health events or other comparable events. The affected party should take reasonable steps to reduce the impact and resume performance when reasonably possible.
19. Liability
To the maximum extent permitted by law, liability will be assessed in light of the agreed service, the nature of the loss, each party's actions and any applicable statutory rights. We do not exclude liability for fraud, wilful misconduct, or any liability that legislation prohibits us from excluding. We are not responsible for indirect or consequential loss to the extent such exclusion is lawful and reasonable in the circumstances. Any specific liability allocation in an accepted commercial service agreement may supplement these Terms.
20. Governing law and disputes
These Terms are governed by the laws of New Zealand, without limiting mandatory rights that may apply to a consumer in another jurisdiction. We encourage customers to raise concerns directly so they can be addressed promptly. If a dispute cannot be resolved informally, the parties may use any court, tribunal, mediation or dispute-resolution process available under applicable law.
21. Changes to these Terms
We may update these website Terms to reflect legal, operational or service changes. The version published on this page applies from its stated effective date. Changes do not retrospectively alter a previously accepted fixed quotation or service agreement unless the parties lawfully agree otherwise.
22. Contact
Questions about these Terms may be directed to Veriquella Pure House Limited , 10 Papanui Road, Merivale, Christchurch 8014, New Zealand . Email: info@veriquellapurehouse.com. Phone: +64 3 595 2871.